Privacy Policy
Last updated: February 2026
Lofty Print ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us.
Information we collect
We collect the following information when you place an order:
- Name and contact details (email address, phone number)
- Delivery address
- Order details (products, quantities, artwork files)
- Payment information (processed securely by Stripe; we do not store card details)
We also collect standard web analytics data (pages visited, browser type, referring site) through cookies and similar technologies to help us improve the website.
How we use your information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and dispatch notifications
- Contact you about artwork queries or order issues
- Improve our website and services
- Send marketing communications (only with your consent)
Payment processing
All payments are processed securely by Stripe. We do not have access to your full card details at any point. Stripe's privacy policy is available at stripe.com/privacy.
Data storage and security
Your personal data is stored securely on servers within the European Economic Area. We use encryption, access controls, and regular security reviews to protect your information. Artwork files are stored in encrypted object storage and retained for 90 days after order completion.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, email us at hello@loftyprint.com.
Cookies
We use essential cookies to enable core website functionality (basket, checkout). We also use analytics cookies to understand how visitors use our website. You can control cookie settings in your browser.
Third parties
We do not sell or share your personal information with third parties for marketing purposes. We share data only with service providers who help us fulfil orders (payment processing, delivery couriers) and who are contractually obligated to protect your data.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact
If you have questions about this privacy policy, contact us at hello@loftyprint.com or call 028 9000 0000.